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ASSLE FREE RETURNS & EXCHANGES

Our Returns Policy

We want you to be delighted every time you shop with us. Occasionally though we know you may want to return items so we have outlined our returns policy below for mail order items based on statutory distance selling rules. These terms do not apply for in store sales.

You have 14 days to return unused & unworn items from the date they are dispatched to you.

We accept the return of items only if they are in their original condition and returned with packaging and labels, where possible.

If you return goods to ourselves in perfect condition within 14 days of the goods being dispatched to you we will be happy to offer you an exchange, account credit or refund.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Your returns form will be within the package you receive so please be careful not to throw it away.

Please do not send your purchase back to the manufacturer!

IN ERROR OR DEFECTIVE ITEMS

You can always return items if they are defective or if it has been sent in error.

Defective items must returned in a clean / laundered condition with all original packaging or labels, when possible, and proof of purchase. We also require a written explanation of the problem with the product.

Defective products will be repaired, replaced or refunded at WHEELBASE.co.uk and discretion. When we receive your goods our Returns Department will assess the returned items to ensure they meet our Returns Policy and qualify for a repair, replacement or refund.

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the error/defective item to us. Please post back to us using the ‘RETURNS LABEL’ and a Royal Mail First Class Registered service. We will not refund the cost of Parcelforce Special Delivery.

Please complete the attached ‘RETURNS FORM’  to arrange the return of a defective item. 

PLEASE NOTE: these terms do not apply for in store sales. Please contact our customer service team on 01624 649360, option 1 for in store return queries and advice.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Contact us at {email} for questions related to refunds and returns.